Frequently Asked Questions
What is VoIP?
Some people call it VoIP, or voice over internet, or digital voice, or a broadband phone service. They're all different ways of describing the latest technology that allows you to save on your phone bill. You make and receive phone calls just like you did before, using your Toshiba business phone system but instead of your calls being delivered over a regular phone line they travel over your high speed internet connection.
How Does VoIP Work?
Applied VoIP connects directly to your broadband internet connection. Simply plug your broadband connection into your Toshiba business phone system. Then when you pick up your phone, we route your calls over the internet using SIP technology (session initiation protocol).
You Can Call Anywhere With Applied VoIP?
Some VoIP services are only for calling between broadband connected computers. That's not the case with Applied VoIP. We pass your calls from the internet to the regular phone networks, so you can call people on mobiles, or at home on a standard phone line. The cost of carrying these calls on other people's networks is passed on to you in your Applied VoIP call costs. If you make a call to another Applied VoIP phone number the call is always free.
Switching to Applied VoIP Is Quick and Easy.
If you have ever tried to switch phone companies you'll know how hard it can be. With Applied VoIP, you can switch in next to no time. If you use ADSL2+ for your broadband you can connect your Toshiba business phone system and keep paying for line rental with your existing company, just stop using them for phone calls.
Keeping Your Phone Number.
It is Applied VoIP's recommendation that you keep at least one of your old carrier's lines in the event of a powercut or you temporarily lose your broadband connection.
Applied VoIP Phone Numbers.
Applied VoIP has phone numbers available in most parts of Australia. When you sign-up we allocate a phone number for your area. Our numbers cover a wide geographic area, so when you move premises you might be able to keep your Applied VoIP phone number.
With Applied VoIP, it's easy to add extra phone lines. As long as you've got a fast enough internet connection and the required Toshiba business phone system license.
Digital Call Quality.
When you make a VoIP call with Applied VoIP, the Toshiba business phone system converts your voice into data and sends it via the internet. That means, provided you have a fast enough internet connection, the person receiving your call will enjoy high quality digital sound.
Sometimes, other factors might influence call quality, including:
The speed and quality of your broadband service. Quality can vary because your voice call is travelling as data packets over the public internet. To ensure as smooth a ride as possible Applied VoIP can supply a "voice only" business grade ADSL2+ connection.
We recommend that you use a broadband service with a speed of 512kbps or above. Even then, the quality of the call can be impacted if someone is transferring large files while you are on a call. When it comes to broadband speed some providers offer a more consistent service than others. To see how your broadband service compares, test your when net usage is highest, at sites like Speedtest.net http://www.speedtest.net/
Applied VoIP uses a globally accepted standard for the delivery of voice over the internet. This standard is called Session Initiated Protocol (SIP). Some modem/routers may not be SIP compliant and this can also impact the quality of your call. If in doubt, purchase an Applied VoIP business grade ADSL connection.
Applied VoIP uses a mix of Telstra, Optus and AAPT for various services supplied.